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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The PETSTA Cat Tunnel with Bed blends playful design with soft, comforting textures to create a welcoming hideaway for curious cats and other small indoor pets. Measuring 36W x 36D x 11.5H inches, it offers a roomy space without overwhelming a room. The plush surface invites gentle purrs and relaxed naps, while the round tunnel invites exploration on rainy days and cozy evenings.
Designed with holiday moments in mind, it doubles as a festive accent under the Christmas tree. The plush fabric adds warmth and pairs nicely with seasonal décor, turning a simple play space into a double joyful experience for both pet and family.
The middle cat bed is washable, helping maintain a tidy footprint between adventures. Most of the surface is plush, delivering a soft, comforting touch that pets recognize as a cozy retreat after a burst of play. The dual exit design invites you to engage in interactive games, so you can share gentle hide-and-seek moments or a quick scavenger hunt around the room.
When you’re ready to move, the tunnel can be folded flat for easy portability and compact storage. It can be reassembled into different configurations, allowing you to adapt the space to your living area or your pet’s mood. This PETSTA setup pairs practical durability with a soft, inviting aesthetic that blends with Christmas decorations and everyday home design.
Q: What pets is this tunnel suitable for?
A: Suitable for indoor cats and small pets like rabbits and ferrets; the 36W x 36D x 11.5H design provides roomy space for play.
Q: Is the cat bed washable?
A: Yes. The middle cat bed is washable for easy cleaning and quick freshening between uses.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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