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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the Potaroma Dog Puzzle Toy, a two-level challenge designed to engage dogs of all sizes. The bright green and white design pairs well with modern homes while inviting sniffing, nudging, and curious exploration. Built to withstand enthusiastic play, this puzzle toy blends entertainment with interactive training to keep minds active and tails wagging.
This toy grows with your dog. Level 1 uses lid-access to reveal base compartments where treats nestle, rewarding persistence with a visible payoff. For dogs ready for a greater test, Level 2 invites them to press the top cover, releasing treats down into the base for a satisfying sequence of problem-solving and reward.
The large-capacity top granary reduces refills and encourages a steadier pace during treats or meals. Its slow-feeder action can extend playtime and promote deliberate investigation as your dog works for each reward.
Safety and practicality are built in. Made from durable food-grade PP, the toy features non-removable parts for easy cleaning and safe use right out of the box, with no assembly required. A weighted base and four non-slip rubber mats help keep the toy steady during enthusiastic nudges.
By engaging a dog’s mind through interactive problem solving, this toy can help reduce boredom and support calmer behavior. It’s compact enough to fit in many living spaces and stands about 4.2 inches tall, making it a versatile option for puppies and adult dogs alike.
To begin, place treats in the base compartments and guide your dog through Level 1. As confidence grows, advance to Level 2 and encourage them to press the top cover to unlock rewards. Use as a thoughtful supplement to daily routines and training sessions.
Potaroma’s two-level puzzle offers an engaging, non-pressuring way to enrich playtime, promote cognitive exercise, and offer a customizable challenge that can suit various dogs and homes.
Q: Is this toy suitable for all dog sizes?
A: Yes, designed for all breeds; start with Level 1 and advance to Level 2 as your dog learns.
Q: How easy is it to clean and maintain?
A: Made of durable food-grade PP; non-removable parts simplify cleaning and quick setup.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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