Trusted Pet Store UK
Fast UK Delivery





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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Keep your cat fountain delivering clean, fresh-tasting water with our 6+6+6 replacement filters set. Designed for 230oz/7L fountains, this bundle includes six activated carbon water filters, six mesh filters, and six sponge filters. Each component is individually sealed to preserve filtration power until first use.
Cleaner-feeling water with a more inviting taste can encourage your cat to drink more, supporting hydration. The three-filter approach addresses common water contaminants, helping reduce odors and visible debris that can accumulate in a busy fountain. Materials are described as food-grade: durable PP cotton provides a supportive base, while coconut shell activated carbon is sealed to prevent carbon particles from entering the water.
Great for households with one or more cats, and well-suited for multi-pet setups using 7L fountains. The 230oz capacity means fewer refills during busy days. Regular filter changes help maintain a steady, clean water flow and can support overall fountain longevity.
As a brand focused on pet hydration, SIBAYS offers responsive customer care to help you optimize your fountain experience and keep pets happy with cleaner water.
Q: What’s in the 6+6+6 replacement filters set?
A: Six activated carbon filters, six mesh filters, and six sponge filters, all individually sealed.
Q: How often should I replace the filters?
A: Rinse before use and replace every two weeks for best results.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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