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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Skywin TidyFriend Puppy Pad Holder Tray is a practical silicone tray designed to shield indoor floors while you train your puppy. Sized for standard training pads up to 11.5 x 17 inches, it sits flat on any surface and keeps the pad in place for less mess and more peace of mind. The grey variant blends with most homes, offering a subtle, unobtrusive footprint as part of your daily routine.
Construction combines durability with a gentle touch. The soft silicone feels smooth under paws and noses, yet it is thick enough to stand up to enthusiastic activity. Raised edges act like a tiny barrier, guiding any liquid toward the pad and away from your floor. This design helps keep surfaces cleaner between changes of the pad, contributing to a calmer, more organized space for you and your pup.
Corner lock holes add stability. When you thread each corner into the lock holes, the pad stays put, reducing wobble during play and quick moves around the tray. The surface remains slip-free, even with energetic pets, and the design minimizes urine trapping for easier upkeep and faster quick cleans.
Everyday practicality shines through in its portability and ease of care. The tray rolls up for travel, tucks away for storage, and is simple to wipe clean between uses. It’s light enough to move between rooms or pack for trips, helping you maintain your pet’s routine wherever you go without a heavy cleanup effort.
In practice, you may notice a cleaner living space with less mopping and fewer carpet cleanups. The tray’s neutral grey silicone fits into many decors and supports a calm, organized potty routine for puppies learning good habits. This is a practical aid to support training and daily routines; it is not a guarantee, and results can vary with consistent use, pad changes, and proper placement.
Q: What size pee pads does the TidyFriend hold?
A: Holds pads up to 11.5 x 17 inches, secured by corner lock holes for a stable setup.
Q: Is the tray easy to clean and portable?
A: Yes, the silicone tray rolls up for travel and wipes clean for quick maintenance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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