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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Softouch presents the SENSE-ible No-Pull Harness, a front-leash attachment designed to gently guide your dog without the tug of traditional designs. By connecting the leash to a chest ring, you can provide more precise cues for direction, helping you enjoy smoother, more predictable walks together.
Built to endure daily adventures, this harness features durable nylon construction, a curved side-release buckle, belt loops, nickel-plated slide adjusters, and welded O-rings. The result is a reliable setup that stays secure while remaining comfortable for a dog on the move. The included training guide supports humane, low-stress instruction as you work on basic cues.
For best results, measure your dog's girth around the rib cage behind the front legs to select the correct size.
Available in blue, black or red, the SENSE-ible is designed to fit a range of dogs while preserving freedom of movement. If you are new to this method, the free training guide offers practical steps to reinforce sit, down, wait, come, stand and heel using cues that respect your dog’s natural responses.
Note: ensure you measure carefully for a proper fit. With the right size and setup, you may discover a more consistent walking routine that aligns with your dog’s instincts and your daily goals for enjoyable outings.
Q: How does the Sense-ible No-Pull Harness reduce pulling?
A: The front-chest leash guides direction with gentler steering, helping you maintain control.
Q: What sizing information should I use?
A: Measure your dog’s girth behind the front legs and match the size chart (XS–XL) for a proper fit.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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