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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet Pup Ice, a pair of freeze-at-home dog lollies crafted with real chicken and vegetable starch. Designed for medium breed dogs and older puppies, these treats come without artificial flavors or added sugars. Freeze for three hours to transform them into a chewy, icy delight that can help your pup beat the heat while delivering a satisfying bite. The product emphasizes safety—from an edible stick and cone to the absence of unwanted additives—so you can feel confident sharing a refreshing snack with your best friend.
The product line features Strawberry & Blueberry Rocket Lollies alongside a chicken-based option, offering a delightful balance of decadent scents, bright visuals, and a satisfying bite. Imagine the cool, minty aroma of a frozen chicken treat on a hot afternoon, or the fruity burst of berries during a playful fetch session—these moments turn ordinary days into little celebrations.
Whether you’re planning a quick post-walk cool-down, rewarding good behavior, or simply giving your dog a refreshing break on a sunny day, Pup Ice provides a practical, tasty option. It’s a simple way to invite a bit of fun, while keeping the experience aligned with your dog’s needs and safety preferences.
Q: What is SPOT Pup Ice and who is it for?
A: SPOT Pup Ice is a freeze-at-home dog treat for medium breeds and older puppies, with real chicken, prebiotics, and calcium.
Q: How should Pup Ice be prepared and served?
A: Freeze for about 3 hours to create a chewable iced treat; serve frozen or unfrozen as desired, and supervise.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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