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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet Pup Ice, SPOTs freeze-at-home dog lollies designed for medium breeds and puppies as they mature. They are crafted from real chicken and vegetable starch, with no artificial flavors or added sugars. Freeze for about three hours to create a chewable icy delight that offers cooling comfort and a focused chewing session. The formula also includes calcium for teeth and bones and prebiotics to support digestive wellness. Even the stick and cone are edible, emphasizing safety and a complete treat experience.
Two serving styles give you flexibility. You can enjoy Pup Ice as a tasty lickable snack or freeze it for a longer-lasting chew. Frozen lollies tend to keep dogs engaged for longer, potentially reducing restlessness and providing a satisfying chewing rhythm.
Choose between savory chicken and a fruity watermelon option to keep mealtimes interesting. The chill of a frozen treat adds a refreshing sensation, while the variety of shapes keeps pups curious and engaged during treats.
Perfect after a park stroll, a bath, or a training session when pups deserve a cooling reward. The extended chewing time provides mental stimulation and a comforting pause during hot days or busy routines.
Store Pup Ice in a cool, dry place until you are ready to freeze. After removal from the freezer, serve within four hours for best freshness. Pup Ice is intended to be fed frozen but can also be enjoyed unfrozen if your dog prefers. Not suitable for puppies under six months or before the end of teething.
Q: Is Pup Ice suitable for all dog sizes?
A: Pup Ice is designed for medium breeds; not suitable for puppies under 6 months or during teething.
Q: How should I serve Pup Ice for the best experience?
A: Freeze for about three hours for a chewable treat, or serve unfrozen if your dog prefers.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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