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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
STARROAD-TIM Catnip Balls blend cat-friendly plants with a clever, user-friendly design to spark curiosity and safe play. Each ball uses a 100% natural plant blend that includes catnip, silver vine, silver vine fruit, and glutinous rice. The aroma, texture, and chewy center invite cats to explore with their senses, turning a simple toy into a multisensory experience.
With regular use, chewing and licking can support gentle dental action and freshen breath as part of a sensory routine. Plant fibers in the blend may help stimulate appetite and support digestion, while the rotating balls offer a dynamic challenge that keeps cats engaged and mentally stimulated.
The design features a closed base with a transparent cap to help preserve flavor and minimize odor and dust between sessions. A durable double-sided sticker on the bottom makes it easy to place the ball on walls, furniture, or other smooth surfaces—great for apartment living. Note: avoid rough walls.
The STARROAD-TIM Catnip Balls are enrichment toys designed to complement regular care. If your cat isn’t immediately interested, customer support is available to test new versions and improve the experience.
Urban cats can enjoy self-contained playtime on a vertical surface, turning a wall into a tiny playground. The rotatable design makes each lick feel rewarding and varied, encouraging ongoing engagement during quiet moments or after a busy day.
Use them for interactive play with you nearby or for independent exploration while you prepare meals or tidy up. The natural plant blend provides a sensory-rich experience that many cats find appealing, while remaining easy to maintain.
Q: Is STARROAD-TIM Catnip Balls safe for cats?
A: Yes. They are made from natural plants and designed for gentle chewing; supervise first uses.
Q: How do I apply and use the balls at home?
A: Use the double-sided sticker to attach to a clean surface; supervise play and rotate for engagement.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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