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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Walking your dog doesn’t have to feel like a tug-of-war. The STEHEALTH Prong Pinch Collar is designed to relay clear, humane signals during strolls, helping you guide behavior with calm, consistent cues. Its round head and smooth surface provide a gentle reminder that is noticeable without harsh contact, making daily walks more enjoyable for both you and your dog.
When a dog begins to pull or lunge, the even pressure and signal from the collar respond to movement, inviting a prompt redirection of attention. Many handlers find this approach helpful for navigating busy sidewalks, greeting strangers, or passing potential distractions along the route. This is presented as a possible training aid to support better behavior during outings, not a guaranteed result.
Size guidance begins with measuring your dog’s neck circumference and adding about two inches to achieve a snug fit that sits just below the ears. The package includes two links, making it straightforward to adjust the length as your dog grows or if you’re coordinating multiple dogs. If you’re unsure which size to choose, refer to the size chart or contact us for guidance. Note that leash attachment size can be adjusted to achieve the proper fit.
The collar features a chrome-plated clasp that resists rust and cleans up easily after outdoor use. Its low-profile design aims to stay comfortable during regular walking and training exercises. While this prong collar can be a useful training aid, success depends on consistent usage and complementary training practices. View this as a potential tool to support walking routines, not a guaranteed outcome.
Designed for versatility, STEHEALTH’s prong collar accommodates a wide range of breeds and ages. It pairs well with patient guidance and structured practice during daily walks, park visits, and urban excursions, offering a practical option for households seeking clearer behavior signals without resorting to harsher methods.
Q: What sizing guidance does STEHEALTH provide for this collar?
A: Measure your dog's neck circumference and add about two inches for a snug fit.
Q: What makes this collar easy to use on daily walks?
A: Chrome-plated quick-release clasp and adjustable links simplify on/off and fit.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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