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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The SurMountor Dog Shock Collar blends reliability with thoughtful design to support humane, effective training. The system delivers clear, quiet feedback from indoors to outdoor spaces, with a robust range up to 1,300 yards (4,000 feet) and virtually no signal lag. In practical terms, this means you can guide your dog from the kitchen threshold to the far end of the yard without shouting, helping focus sessions and smoother recall.
Perfect for households with multiple dogs, the collar supports three separate channels. You can train two or more dogs on the same system, or switch quickly between channels to manage distinct pets. The remote includes independent buttons on each channel to prevent accidental shocks and ensure precise control.
Any mode can be combined with consistent training cues, enabling adjustments to suit your dog's temperament while staying within humane practice guidelines.
The receiver is IP67 waterproof and compact, designed to endure rain, splashes, or shallow water excursions. The lightweight build suits puppies and dogs across small, medium, and large sizes, so comfort remains a priority during longer sessions. All breeds from 5 to 120 pounds can wear the collar with confidence.
In real-life settings, SurMountor’s system supports recall exercises in public parks, boundary work in the yard, and controlled sessions during hikes. The aim is to provide clear, repeatable cues that assist you and your dog in building reliable behaviors—without making promises about outcomes. The focus remains on helpful, transparent training that aligns with your goals and your dog's pace.
Q: What is the range of the SurMountor Dog Shock Collar?
A: Up to 1,300 yards (4,000 feet) with 3 channels for training multiple dogs.
Q: How long does the battery last on a full charge?
A: Receiver lasts 11–15 days; remote lasts over a month; initial full charge takes about 4 hours.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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