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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed for indoor cats and kittens, this tall cat tower creates a dedicated space for climbing, exploring, and resting. The light gray finish pairs with modern home décor while giving your cat a focused nook to call its own.
At 38.2 inches, it delivers a vertical playground that grows with your cat, offering multiple vantage points in a compact footprint.
Natural sisal columns invite scratching and deter furniture damage, while a plush cat apartment provides a roomy retreat. A metal hanging basket adds another cozy resting spot for kittens to curl up.
Inside the habitat, raised edges and generous padding create a soft, secure perch for long naps and quiet observation. The three-tier structure keeps play varied, and a soft hanging ball adds interactive fun without taking up floor space.
The frame is built from quality particleboard and reinforced with bottom battens. An anti-tip kit enhances stability, while durable plush covers and wear-resistant sisal stand up to daily use.
Note: The cat tree is well-suited for kittens; for adult cats, consider a larger size. If you encounter any issues, our after-sales team is available 24 hours a day to assist.
Care and after-sales: we strive to support you with timely help; contact us anytime for 24/7 assistance.
Q: Who is this Taoqimiao Cat Tree best for?
A: Ideal for indoor cats and kittens, with three levels for climbing, lounging, and play.
Q: What safety features does it include?
A: Includes an anti-tip kit and reinforced bottom battens for stability during play.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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