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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Odorcide Thornell Dog Odor-Off Concentrate offers a professional-grade solution for homes with dogs. This 16 oz bottle contains a powerful, non-enzymatic formulation used by veterinarians to tackle dog urine and feces odors across common trouble spots such as rugs, walls, floors, and cages. It addresses odor at the source rather than simply masking it, leaving spaces with a cleaner, less intrusive scent.
Because the formula is non-enzymatic, it does not rely on enzymes you may have used before; it can work where other products may fall short. The concentrate is safe to use around pets and children after application and on a variety of surfaces, making it a versatile addition to households, shelters, or clinics. You can apply it to the odor source and let it dry—reapplications may be beneficial if odors linger.
Imagine stepping into a room where dog odors linger. A light mist of Thornell Odor-Off reaches the odor source, helping to clear the air and leave a softer, fresher scent rather than a sharp chemical note. The product’s professional pedigree and straightforward dilution routine can fit into daily routines or occasional deep cleans, offering flexibility for busy households and caretakers. Depending on the odor’s intensity and the surface, you may notice improvements after the first treatment, with a possible second application to reinforce results.
Q: Is Thornell Dog Odor-Off safe to use around pets?
A: Yes, this product is designed to be safe around pets and children after application and can be used on rugs, walls, floors, and cages.
Q: How should I mix and apply Thornell Dog Odor-Off?
A: Dilute half an ounce in 16 ounces of water, spray or pour to saturate the odor source, and allow to dry.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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