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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the TiciKim 8 Pcs Stacking Cups, a lightweight, colorful set designed to spark curiosity and gentle exploration in small animals. Each cup nests into another, forming a rainbow of interlocking pieces that is easy to store and fun to reseat as your pet investigates them. Made from wheat straw, the cups offer a safe and eco friendly material that is reusable and simple to clean with soap and water or in the dishwasher.
Beyond stacking, this toy doubles as enrichment that invites sniffing, pawing, and foraging. The cups feature small holes at the bottom to let scents escape and draw your pet toward the stored goodies. The raised rim at the base creates a dedicated space for feeding treats, dried fruit, or diced vegetables, helping your pet engage in a rewarding puzzle without creating a mess.
Care and maintenance are straightforward: wash with soap and water or place in the dishwasher, then allow to air dry before the next playtime. This enrichment toy is designed to be part of your pet's everyday environment, offering possibilities for curiosity without pressuring for specific outcomes.
Q: What pets can enjoy the Ticikim stacking cups?
A: Suitable for rabbits, chinchillas, guinea pigs, ferrets, and parrots.
Q: How do I clean and maintain the cups?
A: Wash with soap and water; they are dishwasher safe; air dry before reuse.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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