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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed for curious indoor cats and playful kittens, this electric fish toy responds to touch with a wagging tail and a soft, inviting sound. The motion invites gentle pounces, chases, and the kind of focused play that can help keep a cat engaged and moving through the day.
The built‑in touch sensor triggers a natural wiggle and gentle sound when brushed or pawed. A catnip pouch adds an aromatic lure that enhances exploration and repeated play, making solo sessions more engaging and less likely to stall when you’re busy.
Crafted from safe cotton cloth and short plush, the toy offers a comforting texture that withstands pats, pounces, and kicks. The balanced design allows scooting, batting, and “prey” like aggression without sacrificing softness.
Charge the toy via USB, and follow the first‑use tip to wake it: switch on and gently move the tail so the motor starts smoothly. For cleaning, remove the catnip pouch and motor first to reach all surfaces safely.
Tocirelo aims to deliver a complete play experience with a toy that can help keep your cat active and entertained during the day. If you’re not satisfied, you can contact us for a refund or replacement, and our team responds within 24 hours.
Note: this toy is designed as a complement to healthy play routines and enrichment; individual results may vary depending on your cat’s preferences and energy levels.
Q: How does the Tocirelo Flopping Fish work and respond to my cat?
A: It has a touch sensor that triggers wagging and sound when pawed, inviting your cat to chase and kick.
Q: Is the toy easy to clean and recharge?
A: Yes. It’s USB rechargeable, and the motor is removable for straightforward cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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