Trusted Pet Store UK
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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
TOGGATH offers a 6-pack of cat fountain filters engineered to fit PetSafe Whisker City models, including Pineapple, Ceramic, Stainless Steel, Free-Fall, and Corner fountains. The set covers both small (50 oz) and large (150 oz) configurations, making it a versatile choice for households with different fountain sizes. The two available filter sizes ensure a precise fit and simple installation, so you can refresh your fountain without hassle.
Filtration relies on an outer non-woven fabric paired with coconut shell activated carbon. As water passes through, the system helps capture hair, food particles, and odors, while softening tap water to deliver clearer, fresher-tasting water. While not a medical claim, improved water quality can contribute to a more enjoyable drinking experience for your pet and may support regular hydration when a fountain is used consistently.
If you share a home with multiple felines or have hard water, these filters can help maintain water clarity and taste. A fountain with consistently clean water can be a practical choice to encourage pets to drink more often. The two-size option accommodates evolving fountain setups, whether you’re upgrading hardware or replacing worn components.
Q: Are TOGGATH filters compatible with PetSafe Whisker City fountains?
A: Yes. They fit Pineapple, Ceramic, Stainless Steel, Free-Fall, Corner fountains, in both small and large sizes.
Q: How often should I replace the filters?
A: In summer, replace every 1–2 weeks; in winter, every 2–4 weeks. The pack covers 2–6 months of use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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