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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed to keep mealtimes organized for busy households, this 18x12 inch silicone mat provides a dedicated feeding zone for small dogs, puppies, and all sizes of cats. It’s a practical solution for homes with hard floors, apartments, or multi-pet setups where spills happen. The mat’s soft yet sturdy surface makes everyday meals feel calmer, while its neutral design blends with most décor.
Sized to accommodate most small bowls without feeling cramped, the mat helps contain food and water so messes stay off the floor. The raised edge acts like an edible moat, catching spills and keeping kibble within the mat’s boundaries. A textured surface reduces bowl movement as pets eat, giving you one calmer feeding moment per day.
The mat’s accessibility and practical features translate to real-life benefits: it reduces the chance of food and water ending up on floors, simplifies cleanup after meals, and helps keep feeding areas looking tidy even with lively pets. Its dishwasher-safe design supports quick, deep cleaning, while the odorless, food-grade silicone is gentle for everyday use. The included moat feature adds an extra layer of protection against splashes, especially in rooms with high foot traffic or busy households.
Beyond daily convenience, Tuff Pupper backs every purchase with world-class customer service and a no-hassle policy: a 30-day replacement or refund if you encounter issues, plus a lifetime guarantee against manufacturer defects. This approach reflects a commitment to practical, user-focused solutions that don’t rely on guarantees of results, but rather offer a dependable, maintenance-friendly option for keeping feeding areas clean and organized.
Q: Is the feeding mat easy to clean?
A: Yes, it’s dishwasher safe and quick to wipe down after meals.
Q: Will this mat fit small dogs and cats?
A: Yes, at 18x12 inches it suits small breeds and all sizes of cats.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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