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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The TUG 360° Tangle-Free Retractable Dog Leash is built for everyday adventures with comfort and control at the center. It features a 16 ft nylon tape that smoothly retracts for quick adjustments and a 360-degree movement mechanism designed to minimize tangling as you roam in any direction. The leash supports dogs in three size ranges (Small for under 35 lbs, Medium for under 55 lbs, Large for under 110 lbs) and is explicitly not intended for chewing.
The ergonomic anti-slip handle keeps your grip secure during long walks. The soft-touch surface and balanced weight make it comfortable to hold for extended periods. The 16 ft tape gives you generous room to explore while keeping close enough for quick contact when needed.
With the quick lock and unlock feature, you can roll the tape on or off with your thumb—handy when you need to adjust speed or pause to allow your dog to sniff along a curb or lamppost. The 360-degree tape movement is designed to reduce tangling as you move in different directions.
Use the weight guidance to pick the right size: Small for dogs under 35 lbs, Medium under 55 lbs, Large under 110 lbs. Remember, the product is not intended for chewing and should be inspected for wear before use.
To maintain performance, avoid chewing, inspect for wear, and store properly when not in use. The leash is designed for regular walks and daily adventures, not as a chew toy.
Q: What sizes does the TUG 360° leash come in and who is it for?
A: Available in Small, Medium, and Large (up to 110 lbs); choose by your dog's weight and comfort, noting it's not designed for chewing.
Q: How does the one-handed brake and lock work?
A: Use the quick lock/unlock with your thumb for easy control; roll the tape on or off as you walk.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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