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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The TUG 360° Tangle-Free Retractable Dog Leash combines reach, control, and comfort for everyday adventures. With a 16 ft tape, you can give your dog room to explore while keeping a secure line within arm's reach. The sleek white finish adds a clean, timeless look to your daily walks, whether you’re navigating a city sidewalk or a park trail.
Designed for real-life use, this leash gives you the flexibility to adjust quickly as your dog changes pace or direction. It’s built to feel light in the hand, yet sturdy in performance, making your time outdoors more enjoyable for both you and your pup.
Pick the right size for your companion: Small for dogs under 35 lbs, Medium for under 55 lbs, and Large for under 110 lbs. Note: Not designed for dogs that chew on leashes.
In everyday routines—sniff breaks, sudden stops, or a quick tug to reorient your dog—you can rely on the TUG leash to deliver steady, predictable operation. It’s designed to support a calm walking rhythm and encourage confident exploration without demanding more effort from you. While outcomes will vary by dog and setting, many pet owners find this leash a reassuring tool for smoother transitions between activities and environments.
Q: What sizes does the TUG leash come in?
A: Sizes include Small for dogs under 35 lbs, Medium under 55 lbs, and Large under 110 lbs.
Q: Is this leash suitable for dogs that chew on leashes?
A: Not designed for chewers; supervise use and replace if chewing occurs.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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