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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Take everyday dog walking to a smoother, more organized level with the TUG 360° Tangle-Free Retractable Leash. Built for medium dogs up to 55 lbs, this thoughtfully designed unit combines a long, free-feeling reach with a steady, controlled pull. The white and orange colorway adds visibility and style to your strolls, while the integrated waste bag dispenser keeps essential bags within easy reach.
In busy city neighborhoods, the leash’s smooth retraction and tangle-free movement help you stay composed as doors open and pedestrians pass. The long 16 ft reach gives your dog space to explore while you maintain gentle tension, aiding recall and safety without pulling.
The TUG leash uses a sturdy tape mechanism with a focus on tangle resistance. The quick-lock system supports easy on/off control, while the ergonomic handle keeps your hand in a natural position. The white and orange colorway offers high visibility for safer walks, and the overall fit is designed to support routine outdoor use with repeated folding and retracting.
If you value organization, you’ll appreciate the integrated dispenser and the ready access to bags without fumbling in pockets. The leash’s balance of length, weight, and grip makes it a versatile option for daily strolls, park outings, or quick training walks. While individual results vary, you may notice more consistent leash behavior and a smoother walking experience as you get used to the pull and release rhythm of the 16 ft tape.
Q: What dog sizes is the TUG 360° Leash best suited for?
A: Designed for dogs up to 55 lbs; the medium size balances reach and control.
Q: Does the leash include a waste bag dispenser and how many bags?
A: Yes—the leash includes a built-in dispenser and a 15-bag set compatible with standard bags.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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