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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The TVM Interactive Dog Ball blends rugged durability with lively, autonomous motion to transform playtime for small and medium dogs. Its vivid orange exterior is crafted from a high strength TPU and PC shell that stands up to energetic sessions while offering a comfortable chew surface. The toy is designed to move on its own, rotating and bouncing in unpredictable patterns to spark curiosity and sustained attention during indoor and outdoor play.
With four distinct modes, this ball adapts to your dog s energy and mood. Gentle mode provides steady, low intensity movement for calm afternoons, Standard mode keeps a steady pace for balanced activity, Active mode delivers lively motion with more bounce and speed for high energy dogs, and Glow mode adds a light up effect to attract attention during dusk or evening play.
Equipped with an enhanced motor, the ball charges fully in about 1.5 hours and can provide up to four hours of continuous play. A smart feature in Smart Mode pauses the toy after two minutes and forty seconds of activity to conserve energy; a simple touch reactivates the motion so you can resume play when your dog is ready.
Security is a priority with a dual safety lock design that uses reinforced threaded seams and snap buckles to keep the shell securely closed. Before play, ensure the toy is fully locked by rotating until you feel resistance and the absence of a clicking sound. The waterproof design means play can continue on wet grass or in the living room after splashes, and cleaning is quick and simple with a rinse and wipe down.
TVM offers responsive support if you have questions or run into any issues. This toy is designed to be a durable option that adds variety to your dog s routine while encouraging movement, focus, and interactive play without promising specific results.
Q: What is the TVM Interactive Dog Ball designed for?
A: A smart auto moving toy for small and medium dogs to encourage active play and mentally engaging sessions.
Q: How long does the battery last and how is it charged?
A: A full 1.5 hour charge yields up to 4 hours of play; includes a USB charging cable for convenient recharging.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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