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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet urineOFF Kitten & Cat Odor & Stain Remover, a bio enzymatic cleaner designed to address urine odors at the source. This formula goes beyond masking by actively breaking down urine components, including uric acid, so surfaces feel cleaner and spaces smell fresher. The aroma is light and unobtrusive, designed to blend with your home rather than overwhelm it. Whether you’re welcoming a new kitten or managing older messes, this spray offers a practical, pet friendly approach to everyday maintenance that fits into busy homes.
The BIO ENZYMATIC action targets the proteins and minerals left behind by cat urine, working gradually to reduce visible stains and a lingering smell. By breaking down organic residues, the cleaner helps treat both fibers and hard surfaces with care. The product is designed for safe use around pets and people, with a formula that avoids harsh bleach or chlorine while delivering noticeable cleanliness over time.
This cleaner shines in multi surface cleaning, making it easy to treat carpets, rugs, hardwood, tile, linoleum, and more with a single product. It is planet and pet friendly, made in the USA and formulated without bleach or chlorine. A USDA certified biobased product status signals a lighter environmental footprint without compromising performance.
From new kittens to everyday messes, urineOFF supports quick, practical cleanups that let you reclaim spaces without strong chemical smells. When sprayed on affected areas, the product begins working as it dries, leaving textures feeling clean and surfaces with a fresh, light scent that isn’t overpowering.
Always follow label directions for safe use around pets and people, and store in a cool, dry place for best longevity.
Q: Is urineOFF Kitten & Cat Odor & Stain Remover safe to use around pets?
A: Yes. It’s pet-safe, made in the USA, and formulated without bleach or chlorine.
Q: What surfaces can I use urineOFF on?
A: It’s suitable for carpets, rugs, hardwood floors, tile, linoleum, and more.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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