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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
In homes with multiple cats, keeping meals on schedule can feel like a puzzle. Vacqueen offers a streamlined solution with a single 6L container and three bowl setup options, so you can tailor feeding to each pet's routine. With portions adjustable from 1 to 20 servings per meal, you have flexibility to match appetite and timing without constant supervision. This is a practical upgrade for busy households and pet lovers who value reliability and simplicity.
The feeder uses an anti jam mechanism to minimize clogs and ensure meals release consistently. A pest-proof design helps keep mealtime tidy, so meals arrive clean and on time. The system is designed to support regular feeding patterns, not to impose rigid routines, so you can adapt as needed.
The built in dual desiccant system works to help lock in kibble freshness. A color indicator provides a quick cue for when replacement is due. The package includes three desiccant bags to help keep meals crisp for longer between refills.
Pair the feeder with a 2.4 GHz WiFi network and manage meals from your smartphone. Create custom schedules, tweak portions on the go, and monitor mealtime activity with ease. A 10 second voice message can greet your pets during meals for a personal touch.
Whether you are at work, traveling, or simply aiming for a more predictable feeding routine, Vacqueen adapts to your life. The 3 bowl option can be mixed with 2 or 1 bowl configurations to fit your cats and their personalities.
In short, Vacqueen blends thoughtful design with flexible control to support regular, well timed meals for cats. It is a practical, thoughtful choice for busy pet parents during holidays and beyond.
Q: What is the food capacity and meal sizing?
A: Holds up to 6L (25 cups); portions adjustable from 1 to 20 servings per meal.
Q: Does it work with a mobile app and how many bowls can be used?
A: Yes. Supports 3, 2, or 1 bowl setups and is controllable via a smartphone app over 2.4 GHz WiFi.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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