Trusted Pet Store UK
Fast UK Delivery





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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
VetFact brings a comprehensive, at‑home urine health check for cats and dogs. The system combines a free mobile app with 10-parameter urine test strips to help you monitor your pet’s wellness from the comfort of home. Designed for ease of use, the setup aims to deliver quick insights without the need for in-clinic visits, while supporting proactive care and informed conversations with your veterinarian.
Use the strips at home to perform a quick test when you notice changes in thirst, urination, or appetite. The app analyzes the strip and presents a health status on your phone, keeping a history that you and your veterinarian can review during visits. The approach emphasizes convenience and proactive monitoring, rather than guarantees.
VetFact emphasizes consistent results through manufacturing in GMP and ISO 13485 certified facilities. Each test strip is individually packaged to preserve freshness for up to 18 months, with an expiration date clearly listed on the package. This setup supports dependable results when you test at home.
Pair the 5Kits strips with the VetFact app to begin tracking. Our goal is to offer a practical tool that complements routine veterinary care, helping you notice notable changes and prepare for professional guidance as needed. Benefits are presented as possibilities to support informed decisions, not guarantees.
Q: What comes with the VetFact 5Kits home urine test kit?
A: Ten-parameter urine test strips, access to the VetFact mobile app for analysis, and unlimited registration for multiple pets.
Q: How reliable are the results?
A: Strips are manufactured in GMP and ISO 13485-certified facilities; use results alongside veterinary advice.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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