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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The VISCOO 20 Panels Small Animal Playpen is built from high-quality coated steel designed for daily use. Its 48 in L x 24 in W x 16 in H footprint provides a generous play space for guinea pigs, rabbits, chicks, puppies, kittens, and other small pets when supervised. The mesh spacing of about 0.5 inches balances visibility with containment, helping you monitor activity while keeping little noses and paws safe. An internal door makes pet entry and exit straightforward without disassembling the setup.
The set includes 20 panels that can be combined in multiple layouts to suit your home, patio, or entryway. Eight transparent panels can be arranged on top as lids, creating a secure shelter for animals that like to explore or jump. The transparent design also helps you observe movements from above or at a distance.
Inside, the waterproof floor mat measures 24 in by 48 in and uses 600D Oxford cloth with a PVC waterproof coating. The mat’s 4.7 inch height helps shield floors from spills and accidents, and cleaning is as simple as wiping with a towel.
Assembly uses ABS connectors and rounded metal grating plates. Nylon ties reinforce the structure. To maximize stability, tighten connectors fully, use the wooden hammer to seat joints, and consider zip-tying panels as a further precaution. Always read the included manual.
Designed as a C&C-style cage, VISCOO’s playpen suits a range of pets — guinea pigs, rabbits, puppies, kittens, and more — while staying easy to move and reconfigure as needed. It’s an adaptable option for supervised play, feeding, or resting areas, indoors or out.
Q: What pets can fit in the VISCOO 20-panel small animal playpen?
A: Suitable for guinea pigs, rabbits, puppies, kittens, chicks, ferrets, and other small pets; combinations support safe containment and observation.
Q: How is the playpen cleaned and maintained?
A: Wipe the PVC-coated mat and waterproof surface; wipe down the metal frame; connectors and ties can be re-tightened after assembly.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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