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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed as a spacious, secure hub for playful pets, this enclosure measures 48 by 24 by 16 inches when assembled and can be reconfigured into different layouts to fit your space. It’s built to adapt to your daily routine, whether indoors or outdoors, and it accommodates a range of small animals from rabbits and guinea pigs to hamsters and ferrets.
The playpen kit includes a complete set: nineteen transparent panels, one metal fence door, one waterproof floor mat, fifty nylon cords, thirty-two connectors, one wooden hammer, and a user manual. The modular system makes it easy to assemble, move, and disassemble as your needs evolve and spaces change around your home or garden.
Waterproof Floor Mat: The mat is crafted from durable 600D Oxford fabric with a PVC waterproof coating on the inner lining, offering wear resistance and simple cleaning—simply wipe spills away after playtime.
Eight transparent top panels can be placed on the playpen to help prevent jumping while preserving a clear view of your pet’s activity from every angle.
Observation and access: The clear panels provide unobstructed supervision, and the metal fence door supports straightforward entry and exit. Cleaning is quick with a damp cloth, making routine maintenance easy.
Flexibility and care: The enclosure is designed for easy transport and quick cleaning, helping you adapt to changing routines while keeping your pet comfortable. You can reconfigure shapes—from rectangle to circle—as needed, optimizing space without sacrificing safety.
Q: What pets is the VISCOO 20 Panels Small Animals Playpen suitable for?
A: Suitable for guinea pigs, rabbits, hamsters, ferrets, hedgehogs, and other small pets.
Q: Is the playpen portable and easy to clean?
A: Yes. It disassembles for transport and includes a waterproof floor mat for simple cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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