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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the Vivifying Snuffle Mat, a colorful tactile puzzle designed to engage a dog’s nose and brain. The lively yellow and purple design makes treat hiding an inviting activity that can fit into daily routines or quiet moments at home. This enrichment toy blends play with gentle mental stimulation, offering a new way to interact when you’re together or apart.
Designed for dogs, cats and rabbits, the mat provides a stimulating activity without being chewproof. It works well for households with multiple pets or as a companion puzzle during downtime. The 17 x 17 inch size makes it suitable for a wide range of pets, though supervision is advised for animals prone to tearing or chewing.
Place treats under the felt layers and let your pet nose, search, and flip to reveal rewards. The long adjustable drawstring helps secure the mat to chair legs, keeping it steady during play.
The mat is made from felt cloth that is safe to handle and easy to clean. It is suitable for hand washing or machine washing. Upon first use, consider washing to restore shape and freshness and to remove any manufacturing residues.
The colorful, interactive design pairs practical cleaning and adjustable setup with a versatile enrichment option. It offers a constructive activity for busy days and quiet moments alike, without making promises about guaranteed outcomes.
Q: What is the Vivifying Snuffle Mat designed to do?
A: It’s a puzzle-style toy that hides treats to encourage natural foraging, promoting slower eating and mental engagement.
Q: Is this mat safe for all pets and how should it be used?
A: Suitable for dogs, cats, and rabbits, but not ideal for chewers; supervise during use to prevent damage.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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