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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Xihan Natural Sisal Cat Scratcher is designed for indoor cats who love to chase, scratch, and explore. This round, multi-sensory toy blends a durable natural sisal scratching pad with a spring-loaded plush ball and a clever ball track, giving cats a focused outlet for exercise and puzzle play.
Each piece works together to engage different instincts and moods. The round pad offers a comfy resting spot after rounds of movement; a spring-loaded plush ball invites sudden swats and pounces; and a track with moving balls sparks chasing and problem-solving.
Crafted with a natural pine wood base and a smooth, non-slip foundation, this toy stays put during bustling sessions and helps protect your furniture from curious claws. The bottom includes anti-slip stickers for stability on smooth floors.
The combination of a moving ball on the track and a bell-tipped segment adds sensory excitement and encourages your cat to exercise, pounce, and strategize. This setup supports focused play and daily movement without leaving the sofa.
Regular play with this round scratcher can provide an engaging puzzle-like experience that challenges coordination and curiosity in playful, non-pressured ways. It’s suitable for kittens and adult cats in apartments or homes with limited space.
Assembly follows a simple, intuitive sequence. With a quick screw-together design and straightforward cleaning routine, you can have the toy ready in minutes and enjoy hassle-free maintenance between sessions.
Q: Is this cat toy suitable for kittens?
A: Yes, the 4-in-1 design suits kittens and adults; start with gentle interactions and supervise to ensure safe play.
Q: How easy is it to assemble and clean?
A: Setup is straightforward with included instructions; wipe down and remove loose parts for cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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