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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the Zerbuger ramp and stair set, an indoor solution designed to help dogs and cats reach sofas, chairs, beds, and even window heights with ease. Finished in a warm coffee tone, this kit includes a 3-step stair suited for seating up to 20 inches high and a 4-step ramp ideal for higher beds or window views up to 25 inches. Thoughtfully crafted for daily use, it blends tactile comfort, steady footing, and practical maintenance into one compact accessory.
Designed to support movement that matters, the curved steps and gentler incline reduce the amount of effort required during climbs, making transitions smoother for smaller or aging pets. The high-density foam cushions each step while maintaining resilience for repeated daily use, so it remains comfortable over time.
Size guidance and space-minded design let you choose confidently. The 3-step stairs are appropriate for chairs and couches up to 20 inches high, while the 4-step ramp tackles higher sofas, beds, and windows up to 25 inches. Designed for indoor living, it stays pet-friendly without overwhelming your space.
Designed for real homes, this setup suits multi-pet households, elderly or recovering animals, and everyday play. A dog can confidently ascend to a favorite spot; a cat can calmly explore elevated perches; and the entire family benefits from a safer, steadier path between furniture and resting places.
Care and maintenance are straightforward: wash the cover when needed, wipe the foam portions clean between uses, and periodically check the bases for wear to preserve stability over time. The combination of foam comfort and robust construction offers a dependable indoor stepping solution without complicating your living space.
Q: Does the Zerbuger Dog Ramp fit standard couches and beds?
A: Yes. The 3-step version suits chairs and couches up to 20 inches high, while the 4-step version handles beds and windows up to 25 inches.
Q: Is the cover easy to clean?
A: Yes. The fabric cover is removable and machine washable for quick cleaning after adventures.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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