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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet Zntra, an interactive treat puzzle ball designed for small and medium dogs. With a 5.3-inch diameter, it rolls, dispenses treats, and invites curious noses and paws to explore. This enrichment toy turns playtime into a focused challenge, helping your dog stay engaged and energized through sensory-loaded learning moments.
As your dog nudges, rolls, and investigates, treats are released through adjustable openings. The hands-on interaction creates a tactile experience—rough textured surfaces, the squeak of movement, and the scent of treats—while your pup learns the rhythm of problem solving. The result is a satisfying, self-propelled activity that blends play with mental exercise.
Zntra is battery-free—the toy runs entirely on your dog’s movement. Durable TPR construction is designed to withstand regular play, while the treat-dispensing mechanism offers adjustable difficulty. A practical tip from experienced handlers: start with more holes open to spark interest, then gradually add openings as your dog gets the hang of it.
Always supervise play, especially with dogs new to puzzle toys. While designed for durability, no toy is indestructible. If your dog is a strong chewer, limit sessions and inspect the toy regularly for wear.
Q: Is Zntra durable for aggressive chewers?
A: Zntra uses resilient TPR and is designed for medium chewers with supervision; it is not indestructible.
Q: Can Zntra be used for training or mental stimulation?
A: Yes—fill with treats to encourage focus; it works well for training sessions and ongoing mental play.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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