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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Zymox Enzymatic Shampoo for Dogs and Cats, 12 oz, offers a soothing cleanse designed for sensitive skin and varied coats. The formula is tear-free and non-stinging, making bath time calmer for pets and more predictable for caretakers.
Built around a hydrating Vitamin D enzymatic blend, the shampoo works with the LP3 enzyme system to lift away dirt, pollen, and debris while helping the skin retain its natural moisture and barrier properties. This thoughtful combination aims to support comfort during grooming and after outdoor activities, without harsh stripping of the coat's natural oils.
In real life, you might reach for this shampoo after outdoor play where pollen or dirt accumulates, or during routine grooming sessions to maintain coat vitality. Pet parents often notice smoother detangling, a calmer bath experience, and a refreshed feel after rinsing—though results can vary by individual pet. The product emphasizes cleansing with a gentle touch, hydration, and barrier-friendly composition, rather than relying on strong detergents.
Consider these practical scenarios as possibilities rather than guarantees: after a long walk in a park, a dry indoor environment, or a season with seasonal irritants; or as part of a regular care routine for pets with sensitive skin or labeled all ages. If you have specific concerns, consult a veterinarian for guidance alongside your grooming plan.
Pour a small amount, massage into a rich but non-irritating lather, then rinse thoroughly. The formula is designed to be tear-free and non-stinging so bath time remains comfortable for you and your pet.
Pets with dry, itchy, or sensitive skin may respond well to a regular cleansing routine that respects the coat’s natural barrier properties and moisture balance.
Q: Is Zymox Enzymatic Shampoo suitable for cats and dogs of all ages?
A: Yes. It’s formulated for cats and dogs of all ages, including sensitive skin.
Q: What should I expect from using this shampoo?
A: Gently cleanses without sting or tear-free, using LP3 enzymes to remove dirt and pollen while supporting skin comfort.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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