Privacy Policy

PAWPANTRY operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a secure and enjoyable shopping experience (the “Services”).

PAWPANTRY is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information.

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact details such as name, billing address, shipping address, phone number, and email address
• Financial information such as payment method, transaction details, and payment confirmation
• Account information including login credentials, preferences, and settings
• Transaction information including products viewed, added to cart, purchased, returned, or exchanged
• Communications with us, including customer support messages
• Device and usage information such as IP address, browser type, and interaction with the Services

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, or contact us
• Automatically through cookies and similar technologies when you use our Services
• From service providers who assist us with payment processing, analytics, shipping, or customer support
• From business partners or third parties, where permitted by UK law

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing and improving our Services, including order fulfilment, payments, shipping, and returns
• Personalising your experience, such as remembering preferences or recommending products
• Marketing and advertising, including promotional emails or relevant advertisements
• Security and fraud prevention, to protect our customers and business
• Customer support, to respond to inquiries and maintain our relationship with you
• Legal compliance, including compliance with UK laws and regulations

How We Disclose Personal Information

We may share your personal information in limited circumstances, including:

• With Shopify and trusted service providers who support our operations
• With marketing and advertising partners, in accordance with their privacy policies
• When you request or consent to such disclosure
• With affiliated companies within our corporate group
• In connection with legal obligations, business transactions, or protection of rights

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to operate and improve the platform. Information submitted to our store may be shared with Shopify and processed in other countries.

Shopify may use data from interactions across different merchants to provide enhanced features. In such cases, Shopify is responsible for processing that data.

To learn more, you can review Shopify’s privacy practices at https://privacy.shopify.com/en .

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. Please review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18 in the United Kingdom. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Information

While we use reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your information.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations under UK law, resolve disputes, and enforce agreements.

Your Rights and Choices

Under UK data protection laws (including UK GDPR), you may have the following rights regarding your personal information:

• The right to access your personal information
• The right to request correction or deletion of your data
• The right to data portability in certain circumstances
• The right to object to or opt out of marketing communications

You may exercise these rights by contacting us. We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred and processed outside the United Kingdom. Where required, we rely on appropriate legal safeguards to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:

Email: pawpantrypet@gmail.com
Store Name: PAWPANTRY