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Trusted Pet Store UK
Fast UK Delivery
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
If there is a delay in fulfilling your order, PETVITA will notify you promptly by email.
We currently ship within the United Kingdom only.
While we always strive for timely delivery, once a package has been handed over to the carrier, PETVITA is not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
Tracking information typically becomes active within 24–48 hours after shipment.
Standard shipping within the United Kingdom is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee, depending on your location and the selected shipping method.
Please ensure that your shipping address is complete and accurate before placing your order.
PETVITA is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information provided at checkout.
If your order arrives damaged, please contact us immediately at:
petvita.co.uk@gmail.com
Please include clear photos of the package and its contents so we can assist you and resolve the issue as quickly as possible.
If your package is marked as “delivered” but you have not received it, please check with neighbours or your local delivery office.
If the issue persists, contact us by email and we will help you initiate an investigation or claim with the carrier.
At this time, PETVITA ships only within the United Kingdom.
We may expand our shipping coverage to international destinations in the future. Any updates will be published on this page.
If you have any questions about shipping, please contact us at:
Email: petvita.co.uk@gmail.com
Store: PETVITA
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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Welcome to PETVITA. The terms “we”, “us”, and “our” refer to BARONI SUPPLIER LTD, the company operating the PETVITA online store and website (the “Services”).
PETVITA is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
By visiting, browsing, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.
By using our Services, you confirm that you are at least the age of majority in your country of residence.
You may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred or assigned to another person.
PETVITA offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately; however, product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
By placing an order, you are making an offer to purchase products from PETVITA. We reserve the right to accept or reject any order at our discretion.
Orders are considered accepted only after payment has been successfully processed. Once an order is accepted, changes or cancellations may not be possible.
All purchases are subject to our Refund Policy and are intended for personal use only.
Prices, promotions, and availability are subject to change without notice. The price charged will be the price displayed at the time of checkout.
Prices may not include applicable taxes, shipping fees, or duties, unless explicitly stated.
You agree to provide current, complete, and accurate billing information and authorise us to charge your selected payment method for all applicable fees.
Shipping and delivery times are estimates only and are not guaranteed. PETVITA is not responsible for delays caused by carriers, customs clearance, weather conditions, or events beyond our control.
Risk of loss passes to you once the order is handed over to the carrier.
All content on the PETVITA website, including text, images, graphics, logos, and product names, is the property of BARONI SUPPLIER LTD or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.
We may provide access to third-party tools or services. These tools are provided “as is” and “as available” without warranties of any kind.
Your use of optional tools is entirely at your own risk.
Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.
PETVITA operates on the Shopify platform. All transactions are conducted directly between you and PETVITA.
Shopify is not responsible for any purchases, damages, or disputes arising from your use of our Services.
Your use of our Services is subject to our Privacy Policy, which explains how personal information is collected and used.
If you submit feedback, suggestions, or ideas, you grant PETVITA a non-exclusive, royalty-free right to use such feedback without restriction.
Occasionally, information on our site may contain errors or inaccuracies. We reserve the right to correct such issues at any time without notice.
You may not use our Services for unlawful purposes, including but not limited to:
We reserve the right to terminate access for violations of these Terms.
We may suspend or terminate your access to the Services at any time if these Terms are violated.
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied.
To the fullest extent permitted by UK law, PETVITA and BARONI SUPPLIER LTD shall not be liable for indirect, incidental, or consequential damages.
You agree to indemnify and hold harmless BARONI SUPPLIER LTD and its partners from any claims arising from your violation of these Terms.
If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.
These Terms and related policies constitute the entire agreement between you and PETVITA regarding use of the Services.
These Terms are governed by the laws of England and Wales.
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
BARONI SUPPLIER LTD
16 Ellis Street, Unit 0011
Brinsworth, Rotherham
United Kingdom, S60 5DJ
Email: petvita.co.uk@gmail.com